Support

Your game is saved only on your device — there is no account or cloud save, so we can’t see or restore it from our side. Progress is lost if the app is deleted or the device is reset or replaced without a backup.

• If you restored your iPhone from an iCloud or computer backup made while the game was installed, your save usually comes back with it.
• To be safe, use Settings → Save → Export in the game to copy your save, and keep it somewhere safe (e.g. Notes). Use Import to load it on a new device.
• Paid items that don’t get used up can be restored — see the next question.

Open the game and tap Settings → Restore purchases, signed in with the same Apple ID you used to buy. Permanent (non-consumable) purchases come back; consumables such as gem packs that were already delivered can’t be restored after the app is deleted.

If a purchase was charged but not delivered, restart the game with an internet connection, then try Restore. Still missing? E-mail us with the order ID from your Apple receipt e-mail.

Payments are handled by Apple, so refunds are too. Request one at reportaproblem.apple.com. See our Terms for details.

There are no forced ads in E-commerce Billionaire. Ads only play when you tap a “watch video” (▶) button to get a bonus — just don’t tap it and you’ll never see one. If the store offers a pack that gives these bonuses without videos, buying it removes the need to watch at all.

To stop personalised ads, go to Settings → Privacy settings in the game, or iOS Settings → Privacy & Security → Tracking.

Go to iOS Settings → Notifications → E-Billionaire and switch Allow Notifications on or off. You can also change them in the game’s Settings. We only send a few reminders (e.g. your offline earnings or daily reward are ready).

Tap the ⚙️ gear icon at the top right, then pick one of the 11 languages under Language. The game redraws right away. The game starts in your iPhone’s language when it’s supported.

Tap ⚙️ → Theme and choose Classic, Night, Pastel or Neon. You can also turn sounds, music, vibration and “Reduced motion” on or off there.

Deleting the app removes all game data from your device. To also delete data held by our service providers (analytics, crash reports, ads, purchases), follow the steps on Delete my data.

No account, no name, no e-mail. We use Firebase (analytics, crash reports, notifications), AdMob for optional rewarded ads, the Meta SDK to measure our own ads, and Apple/RevenueCat for purchases. Full details: Privacy Policy.

Please e-mail us your iPhone model, iOS version, the game version (at the bottom of Settings), what you did and what happened. A screenshot or screen recording helps a lot!